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db_send_mail to txt.att.net recipient shows up on phone from weird 10 digit phone number

  • April 16, 2012 at 3:38 pm

    #260149

    This is more of an AT&T question, but maybe someone else has come across this issue.

    We have a job that uses db_send_mail to send an alert to several email addresses and cell phones via sms. The mail profile is using a domain account (alerts@domain.com). The AT&T recipients receive each alert from a different 10 digit phone number, where the last digit of the phone number seems to be incremented with each message. This makes it so the cell phones can't keep the conversation threaded.

    It seems that our Verizon users receive all the sms messages from alerts@domain.com, which is good. Is there a way to force the sender address/info to flow through AT&T correctly?

    Thanks!

  • April 16, 2012 at 3:51 pm

    #1474447

    i hate to be the bearer of bad news but because its AT&T you have to live with the quirks. AT&T does this with every email (as far as i know) sent to their text gateway. att creates a text message from a "Phone Number" (the strange incremental number in the from field) for each email received and sends that to the phone breaking the message into as many 160 character text messages as needed. att will (at one time this was true have not tested in a while) translate any reply to the text into an email and send it to the email address that initially sent the email to text message.

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